Cancellation Policy
We understand that sometimes unforeseen circumstances may arise, and you may need to cancel your English lesson. To ensure that our classes run smoothly, we have established the following cancellation policy:
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Students may cancel their lesson up to 24 hours before the scheduled time without penalty.
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If a student cancels their lesson within 24 hours of the scheduled time, they will not be eligible for a refund or rescheduling, except in cases of emergency.
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If a student needs to cancel due to an emergency, they must contact us as soon as possible to discuss rescheduling options.
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In the unlikely event that we need to cancel a class, we will notify the student as soon as possible and offer a full refund or rescheduling at no additional cost.
We appreciate your understanding and cooperation in adhering to this policy. By booking a lesson with us, you agree to these terms and conditions.